SteadyCare Australia believes that a person, who has a complaint, has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, and without prejudice or fear of reprisal or victimisation.

The person has the right to present the complaint formally and in writing.

SteadyCare Australia will manage all complaints and appeals fairly, equitably and as efficiently as possible and will encourage the parties to approach the complaint or appeal with an open mind, and to resolve problems through discussion and conciliation.

SteadyCare Australia seeks to prevent complaints by ensuring high levels of satisfaction with its performance and public image. If a complaint should arise, all team members are expected to be fair, courteous and helpful in all dealings with the person making the complaint and to assist or refer where they can.

Where a complaint cannot be resolved through discussion and conciliation, SteadyCare Australia acknowledges the need for an appropriate external and independent person/party to mediate. The parties involved will be given the opportunity to formally present their case in an independent forum.

Confidentiality will be maintained throughout the process of making and resolving complaints/appeals. SteadyCare Australia seeks to protect the rights and privacy of all involved, and to facilitate the return to a comfortable and productive learning environment.